9 July 20232. Ask Questions: There is never enough information! It is important to speak to residents to find out the source of their issues. Be specific. The more information we get from our residents, the better our maintenance team can help them solve their requests promptly. 3. Hands-On Approach: Our maintenance staff can be very busy at times. Don't be afraid to get your hands dirty! One thing I have always done and like to teach my team is to assist our maintenance team in turning an apartment. If a move-in is scheduled and a cleaning has not been completed, do it yourself! It is necessary to remember that we are all a team. As a leader, acting in a way that promotes motivation is crucial. A leader's job is to motivate their team members to perform at a level that encourages growth and productivity. In the property management industry, it is essential to lead your leasing team in ways that show them that although they can be busy and overwhelmed at times, leasing is exciting and rewarding! I am always ready to assist my leasing team throughout the leasing process. 1. Showcasing Our Community: The office can be busy with constant traffic coming in and out of our doors! I always step in to take a tour to help my team. Touring potential future residents is the most important part of the leasing process. This is our time to show why our community should be their new home! 2. Closing The Deal: Another perspective may be needed to get the lease. I encourage my team to work together. When I am in the leasing office, I like to check in with our leasing professionals and the customer's they toured to see their thoughts and feelings post-visit. If your colleague needs an extra hand, don't be afraid to step in and help! 3. Behind The Scenes (Paperwork): Touring is the fun part of leasing! You get to showcase the community you represent. Leases lead to filing and paperwork. Never be afraid to step in and help with the back-office workload. Take a hands-on approach to processing files, working on renewals, planning resident events, and following up on leads. If there is one thing I've learned, it's that there is always something you can do to help! Leading by example is critical for property management success. Your actions as a leader reflect the success of your team and your property. I would never ask a team member to do anything that I wouldn't do myself. Work needs to be fun! We spend more time with our team members than with our family and friends. The most important thing I have learned from my experience in the field of property management is that there is no better way to build a team and be successful than to lead by example. Touring potential future residents is the most important part of the leasing process
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