MAY 20258 By Abby Hesman, Vice President of Property Management, Picerne Real Estate GroupLEADING BY EXAMPLE LEADS TO PROPERTY MANAGEMENT SUCCESS As the Vice President of Property Management at Picerne Real Estate Group, I have learned that leading by example is imperative to achieve a successful team and property. The property management industry can be challenging, so it is essential to motivate team members to perform at their highest potential. The most valuable piece of advice that I could give to a professional in this field is that the best way to train your property management team members is to lead by example. Leading by example shows that you are up for any challenge and ready to do whatever it takes to be successful. This behavior boosts the team's confidence because it shows leaders are prepared to take a hands-on approach to finish the job. It should be clear to your team that as a leader, you want to work directly beside your team members, regardless of the circumstance. When it comes to maintenance, there are a few things that I like to do to help our team and residents. 1. Service Requests: It is common for a resident to call needing assistance with an appliance, plumbing, etc. I encourage my team to troubleshoot with our residents over the phone to see if it is something we can immediately assist with. This educates them to take a direct approach to get the job done. 2. Ask Questions: There always needs to be more information! It is important to speak to residents to find out the source of their issues; be specific. The more information we get from our residents, the better our maintenance team can help them solve their requests. 3. Hands-On Approach: Our maintenance staff can sometimes be very busy. Don't be afraid to get your hands dirty! One thing I have always done and like to teach my team is to assist Abby Hesman
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