SEPTEMBER 20248 SECURITY IN COMMERCIAL REAL ESTATE: A QUICK GUIDE TO DESIGNING A SMART SECURITY PROGRAM Commercial real estate (CRE) is a dynamic sector that encompasses office buildings, retail spaces, warehouses, and more. While each type comes with a unique set of security and safety challenges and nuances, ensuring the safety and security of each of these properties is crucial for tenants, owners, and investors. In this article, we'll explore key themes related to CRE security and provide actionable insights for risk management.1. Understanding Risks and VulnerabilitiesBefore implementing security measures, it's essential to identify and assess potential risks and vulnerabilities. Here are some steps to consider:a. Risk Assessment1. Physical Risks: Evaluate physical threats such as break-ins, vandalism, and natural disasters. Assess the vulnerability of entry points, windows, and common areas.2. Cybersecurity Risks: Recognize the digital risks associated with smart building systems, data breaches, and unauthorized access.3. Operational Risks: Consider risks related to property management, maintenance, and tenant safety.b. Vulnerability Mapping1. Property Layout: Map out the property to identify vulnerable areas. High-traffic zones, blind spots, and unsecured entrances should be noted. Are there areas that are restricted? Are there high-value areas such as vault rooms, server rooms, and executive suites? Mailrooms and loading docks are tricky and can be easy points of entry, make sure to understand the flow that you intend as well as what could go against the rules.2. Technological Vulnerabilities: Assess the security of access control systems, surveillance cameras, and alarm systems.2. Evaluating Threat Likelihood and ImpactUnderstanding the likelihood of threats becoming a reality is crucial. Consider the following:a. Threat Assessment1. Common Threats: Research local crime statistics and trends. Understand the prevalence of theft, vandalism, and other incidents.2. Emerging Threats: Stay informed about new risks, such as pattern changes in street traffic, new adjacent businesses or infrastructures that could impact your property, unhoused populations, or increase theft or break-ins. 3. Specific threats: Understand that different tenants can bring varying levels of risk. Is there a possibility of protestors, persistent media or disgruntled visitors? Are there chemicals or valuables? Getting a full picture of what's happening in the building will help better design the risk or value equation for a security program. b. Impact Analysis1. Financial Impact: Quantify potential losses due to theft, property damage, or business interruption.2. Reputation Impact: Recognize that security incidents can harm a property's reputation and tenant satisfaction.3. Effective Mitigation StrategiesMitigating risks requires a holistic approach. Once you understand the risks, the vulnerabilities, and the risk tolerance for your tenants, it's time to create a suitable program. Avoid relying solely on guards or technology. Instead, leverage a combination of people, processes, and technology:a. Personnel1. Trained Guards: If guards are necessary, ensure they receive proper training. They should understand emergency procedures, conflict resolution, and customer service.By Nicole Mcdargh, VP Safety and Loss Prevention, Domino'sNicole Mcdargh
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