Camelot Facility and Property Management
Innovative and Personalized Approach to Commercial Property Management

For the continually evolving real estate industry, personalized property management has become an indispensable tool for businesses to navigate market complexities, adapt to changing circumstances, and, ultimately, maximize the value of assets. Customized property management strategies that meet unique client needs and objectives helps foster strong relationships, enhance tenant satisfaction, and optimize operational efficiency.

Camelot Facility and Property Management has emerged as a leader in this new landscape, providing personalized and customized property management solutions.

With understanding a client’s objectives with their real estate and leveraging advanced building automation systems and technologies, Camelot gathers insights and data on each property and assists owners in navigating their specific property management complexities. Camelot’s team of seasoned professionals works closely throughout the planning and implementation phases to ensure client needs are met. This ensures each client receives a personalized service optimized for their business objectives, helping them maximize the value of their assets and remain successful in the ever-evolving landscape of property management.

”Another significant factor that sets Camelot apart is its laser focus on client satisfaction, rather than rapid expansion”

Camelot’s web-based platform is designed to allow for an effective and streamlined property management process. Whether lease administration, brokerage, or property maintenance, the platform ensures maximum ROI by bringing greater efficiency and sustainability to operations.

“We prioritize building strong relationships with tenants and strive to minimize operating expenses while maximizing efficiency with the ultimate goal of enhancing the value of client assets,” says Bernie Van Zyl, president of Camelot.

Adapting to the Hybrid Workspace

Since the new hybrid workspace environment is becoming the norm for commercial property owners and occupiers, efficient property management solutions have become essential. With Camelot’s expertise and innovative approach to property management, commercial property owners can confidently adapt to the new normal and provide their tenants with a seamless and efficient workspace experience.

Instead of the previous model, where a majority of employees worked in the office five days a week, there is a hybrid trend with fewer employees commuting to the office or are on a flex schedule. With Camelot’s agility and flat hierarchy structure, senior leadership has the autonomy to deliver customized business solutions timely to meet an everchanging landscape in property management. Unlike the big box companies, their teams may have to wait on decisions from higher ups, Camelot’s property teams can reach the President of the company without any red tape and deliver solutions.

Increased Reliability with Lasting Client Relationships

Camelot holds a distinct advantage over larger competitors because of its boutique size, which allows for a more personalized, attentive approach. By working closely with clients and understanding their business priorities, such as increasing revenue or occupancy, or reducing operating costs, it becomes an integral part of their team. This personalized approach enables the company to dedicate ample time and resources to each client, providing a higher level of service and a work environment that fosters long-term success for their clients and occupiers.

“We take a proactive approach to understanding client businesses, including their changing needs during transitions,” says Van Zyl. Camelot has been working with the third-largest utility company in the U.S., for over 23 years. Over time, the utility has undergone significant changes, including reducing coal mining and changing their business practices in response to shifts in energy usage. Despite these changes, Camelot is aligned with its business model and continues to provide it with the necessary services.

This dedication is reflected in Camelot’s impressive track record of a 98 percent client retention rate with an average client tenure over 20-years, and low employee turnover.

Another significant factor that sets Camelot apart is its laser focus on client satisfaction, rather than rapid expansion. Many companies start up and grow quickly, losing sight of their clients as they chase new business opportunities. However, the key to Camelot’s success lies in staying true to its core business and ensuring every client, regardless of the size or scope of their portfolio, receives the same level of service and attention. Camelot is not sales driven, and will not take on business if it does not believe it can provide value and exceed the client’s expectations.

A diverse portfolio showcases its ability to work across various industries. It has forged strong partnerships with retail and utility companies, government agencies, universities, schools, and data centers, enabling it to cater to a wide range of diverse clients.

Laser-Focused Services with a High- Performing Team

The success of Camelot’s services can be attributed to its top-notch team, led by its Founders. Prior to Camelot, Bernie served as the VP of Operations for the facilities division at The Staubach Company, before it was merged with Camelot in 2003.

Taking pride in its team’s well-rounded expertise and extensive knowledge of integrated facilities and property management services, Camelot continuously strives to exceed client, employee, and vendor partner expectations. It has the right people to assess client needs and provides effective solutions with hundreds of committed employees and thousands of trusted service partners.

Camelot ensures dedicated service delivery by avoiding overloading staff with multiple assignments. This sets it apart from larger commercial property management companies that often provide a high-level overview of rent collection and management without exploring creative ways to optimize the facility. Instead, Camelot’s granular approach to analyzing each client’s business model and considering multiple factors—like changes due to the COVID-19 pandemic— helps identify opportunities for optimizing space and facility performance.

Clients consistently highlight accessibility and speed of response as two of Camelot’s key elements. When they present issues or problems, the team responds immediately, bypassing the heavy layers of management and slow decisionmaking processes typical of larger companies. By streamlining its management structure and delegating authority to those directly responsible for running accounts, Camelot ensures clients receive the attention they deserve and promptly resolve their concerns.

Achieving Sustained Success through Robust Collaborations

One of Camelot’s success stories involves reducing the overall building cost of a financial institution by 18 percent. It carefully evaluated all facilities and identified areas where costs could be optimized. With diligent collaboration with the client, Camelot implemented changes and achieved savings to the overall operating budget.

An unwavering commitment to the core business model sets Camelot apart from its competitors. Its senior executives are fully involved in client and employee engagements, remaining closely connected and informed about what happens on every site. By continuously exploring new and innovative ideas to optimize operations and reduce costs, Camelot scales facility and property management to new heights while focusing on building sustainable, long-term relationships with employees, clients, tenants, and service partners.