Coastal Building Maintenance
Setting a New Standard in Cleaning And Maintenance

If there is one thing the COVID-19 pandemic has fundamentally changed, it is our outlook on hygiene and safety. The clean-conscious mentality entrenched in us today goes beyond “cleaning for the sake of appearance.” It is all about health.

When the pandemic hit, hospitals were rattled by an overwhelming influx of patients, staff shortages, and, most importantly, the lack of impeccable corner-to-corner cleaning and disinfecting mechanisms. Suddenly, the egregiously unsanitary conditions across many healthcare systems were exposed, with repercussions reaching far beyond any individual facility or business. Clearly, it was time for a change.

The leading South Florida cleaning contractor, Coastal Building Maintenance (CBM), and its crew of cleaning professionals were the agents of this much-needed change.

“When COVID-19 put the spotlight on the importance of cleaning and disinfection, we were on the frontlines, working with prominent healthcare organizations like Baptist Health and Memorial Healthcare System. We looked like the ‘Ghostbusters,’ clothed in full hazmat suits, performing our duties as an essential cleaning service provider and supporting hospitals in the fight against the aggressive coronavirus,” says Matthew Sullivan, owner and president of Coastal Building Maintenance.

Whether it’s a medical facility, commercial property, private school, condominium, or hotel, CBM offers a variety of specialized janitorial and maintenance services designed to meet specific customer needs and budgets.

At the heart of CBM’s success for nearly half a century is its relentless and uncompromising commitment to customer service. Having started out as a regional floor care cleaning company in New Jersey, Matt’s father Ray Sullivan relocated to South Florida in 1973 and CBM Florida was born. After Sullivan took over as the owner in 1996, it quickly evolved into a local, fullservice janitorial and maintenance service provider, delivering industry-best services and constantly innovating via the use of the latest technology and training. Recently, CBM was ranked as one of South Florida’s largest private employers, with over 1,000 trained professionals serving over 200 properties in the community.

Experts At Work

Backed by a team of professionals dedicated to executing tasks of the highest standards, CBM ensures client premises are sparkling clean and thoroughly sanitized. Its innovative, techdriven services include full-service contract cleaning, building maintenance, disinfection, and site and event clean-up.

Responsiveness and flexibility are at the core of all its services. With customized cleaning programs, the team works around clients’ operating hours to ensure utmost convenience. For example, when it comes to educational institutions and corporate offices, cleaning operations are conducted after the premises are vacated.

CBM proudly offers housekeeping and environmental services along with staffing support to some of the largest healthcare organizations. Delivering janitorial services that comply with the safety regulations in medical facilities, it demonstrates an unwavering commitment to creating a healthy environment for patients. They’ve been able to incorporate these practices into their commercial accounts, including hospitality and education.

Another value-added service is specialized floor care and cleaning to keep high-traffic areas looking clean and shiny. Whether it's marble, terrazzo, carpet, vinyl, or ceramic tile, there is a customized floor care program for every floor type.

Goodbye to Cleaning Hassles

Outsourcing janitorial and maintenance services to a reliable partner like CBM allows clients to focus on what's truly important to them, whether it is educating students or operating a hotel. Its commitment to providing the best experience for clients is evident in its approach to maintaining transparency and clear communication.

“Communication is key for a successful partnership. We respond and take action on all customer concerns and provide them with consistent updates on the progress of a project,” says Sullivan. “We also perform walkthroughs and quality control inspections to ensure complete client satisfaction.”

The integration of technology goes beyond operations to daily activities. Using time and attendance software, it tracks employees at remote locations, ensuring that all work orders are completed on time. It provides an accurate accounting of when employees enter and leave work sites. Apart from IVR for clocking in and out, geofencing functionality allows remote staff to mark attendance from any approved location.

The software also comes with an eHub app that allows the CBM team to receive client requests and complaints. This level of efficiency is a testament to its core values, and it is reflected in the results.

CBM’s journey to becoming a renowned cleaning contractor has been made possible by a team consisting of industry experts like Jeff Noyes, VP of sales, who has been instrumental in CBM’s rapid growth, and Louis Moll, VP of operations, who is responsible for modernizing and automating critical operations and managing everything related to the software.

With an incredible team at the helm, CBM continues to inspire and lead the way in the janitorial and building maintenance industry with a strong focus on the core values of hard work, dedication, and exceptional customer service.

“We take great pride in our employees and the work they do behind the scenes. They are our biggest asset, and we don’t take them for granted. The labor market has gotten extremely challenging over the last few years, and CBM has continued to attract dedicated, hard-working employees through the multiple benefits we provide. Some of our benefits include 401K programs, health care coverage, paid time off, and daily pay, which offers employees the ability to receive their money immediately for hours worked,” says Sullivan. “The secret to our success has been the growth and development of our team members, from our office staff to our management team. They are never satisfied, and we have continued to evolve as a company. 50 years in South Florida is a huge milestone for us, and we are very proud of the reputation we have built in this community.”

Clients can expect the same quality of service delivered with high precision in the future. Deep expertise, commitment to excellence, and extensive experience have equipped CBM to be the perfect partner for anyone looking for a cleaning and maintenance business that truly makes a difference.