EDGE Realty Advisors
Adding a Personal Touch to Property Management

Most property managers have limited on-site presence, but a good property manager goes above and beyond—ensuring timely responses and making both owners and tenants feel valued. By emphasizing personal interaction and relationship-building over mere transactions, they create a more tailored experience that addresses residents' specific needs with care. Thoughtful gestures, such as personally handing over keys and offering welcome gifts, help establish a welcoming atmosphere that strengthens tenant relationships. This genuine connection enhances tenant satisfaction and loyalty, while boosting the property's overall appeal and long-term success.

This is where EDGE Realty Advisors stands out. With its active involvement and personal touch, the company prioritizes being on-site for tenant showings, maintenance, and repairs—unlike other firms that operate from a single office with minimal on-site interaction.

“We are not absentee managers. We personally meet new tenants to hand over the keys, welcome them, and even provide a small move-in gift when they move into one of our managed apartments,” says Matt Gorman, principal broker. “We treat every property as if it were our own and often ask ourselves, 'What would we do if we were the owner?”

This mindset guides every decision at EDGE Realty Advisors. Their hands-on approach fosters stronger relationships with residents, ensuring greater satisfaction and trust. Beyond property maintenance, EDGE Realty Advisors’ philosophy builds relationships, provides peace of mind, and creates lasting value for both property owners and tenants.

EDGE Realty Advisors understands that most owners seeking its services want to alleviate stress, reclaim their time, and cut costs. The team aims to transform real estate into a genuinely passive investment, ensuring owners enjoy the benefits without dealing with the burdens, allowing them to focus on what matters most.

Transparency with Owners

Every aspect of EDGE Realty’s service reflects their unwavering commitment to client satisfaction. The company keeps property owners well-informed by providing a monthly electronic statement that details every dollar received and spent, covering maintenance, utilities, and upgrades. Additionally, the team consults with owners before proceeding with any major expenses. For instance, if an appliance breaks down, they notify the owner and present suitable replacement options at varying price points.

For minor issues, such as small plumbing repairs, EDGE Realty Advisors doesn’t interrupt owners with every detail but includes all repairs in a comprehensive monthly statement. The company also provides an annual statement at year-end, making tax preparation easier for owners by simply plugging in numbers for rental income, repairs, management fees, and capital improvements. This transparency gives owners confidence that their property is in capable hands.

Driving Efficiency and Tenant Satisfaction

Effectively managing communication is essential for making clients feel at ease. To streamline tenant interactions, EDGE Realty Advisors uses powerful property management software to handle most maintenance requests and payment collections, enabling the company to operate efficiently with a smaller staff. Tenants can submit maintenance requests online and upload photos to the portal, allowing the team to assess the situation without unnecessary site visits and quickly follow up on urgent issues. The team often guides tenants on resolving minor issues, like resetting a breaker, and coaches them through potential solutions for larger problems. Everything is managed through their online system, ensuring a seamless experience for both property managers and tenants.

EDGE Realty Advisors is also well equipped to handle any after-hours emergencies. Unlike many companies that rely on answering services, every property manager at EDGE Realty Advisors has an emergency cell phone they keep with them. Tenants can directly reach the team, providing prompt and reliable support. They immediately connect with a live person, avoiding the frustration of paging someone. This responsiveness, usually within 15 minutes, adds a personal touch and underscores the company’s commitment to exceptional service.

EDGE Realty Advisors has received numerous client testimonials that highlight their exceptional service. Tenants frequently contact the team after moving out to express their wish to continue living in one of its managed apartments. Similarly, property owners trust EDGE Realty Advisors to effectively manage their investments.

Seasoned Experts Driving Maximum Returns

EDGE Realty Advisors offers the first six months of its services free of charge, helping it stand out in the market and foster trust and long-term relationships with property owners. The team helps owners maximize rental returns without being overly ambitious, guiding them on the most effective upgrades, such as repainting, minor kitchen enhancements, other quality-of-life improvements, to enhance rental appeal and achieve the best returns.

The driving force behind this excellence is its experienced property management staff. Their expertise allows EDGE Realty Advisors to effectively price and market properties while attracting the best tenants at optimal rates. The company believes that local knowledge is crucial, particularly in a market like Boston, for the advertising and tenant-finding processes. It prioritizes hiring individuals with relevant experience and supports them in further developing their skills.

EDGE Realty Advisors promotes from within based on merit, fostering a stable workforce. About 80 percent of its team has been with the company for over five years. The original team members who started during the company’s early years are still present, bringing valuable experience to the table. The leasing team is adept at advising owners on wise investments and expected returns, helping them make sound financial decisions.

Dedicated to its clients' success, the company fosters an environment where both property owners and tenants can thrive through hands-on management and open communication. This approach enhances the overall experience of property ownership, transforming it into a truly rewarding and passive investment.