Ken Murai, Founder and CEO, Brad Chandler, SVP, Sales and Operations
For many years, property operations and maintenance teams in the real estate market juggled numerous software solutions to execute their multiple workflows and responsibilities. A variety of incongruent applications for inspections, work orders, procurement, and inventory management obstructed the overall communication between maintenance personnel, suppliers, property owners, and residents. There was a need for a software solution that could enable all the maintenance and operational processes to row together. That is precisely what FacilGo set out to do; encapsulate all the functionalities into a single platform with comprehensive property operations software for the real estate industry.
“FacilGo brings a unique approach to how property management companies can optimize their maintenance and renovation processes,” says Brad Chandler, SVP, Sales and Operations at FacilGo.
As an integrated, holistic maintenance, turn, and renovation solution with a supplier network, FacilGo connects real estate property owners, suppliers, and residents to improve properties’ operational processes and resident experience.
FacilGo’s solution enables property operators to work more efficiently, follow regulatory compliance standards, and make better-informed decisions. In today’s market, property owners renovate the units to provide attractive amenities, make their properties a better place to live, and adjust the rent accordingly. With FacilGo’s renovation module, property owners and managers can model the proposed renovation before spending any funds to validate their assumptions to achieve financial objectives. They can define the scope of work, establish the remodeling timeframe, project the rent increase as per market standards, and include the cost of the vacant apartment– resulting in a robust model to validate and execute next steps.
Using statistical data to keep the guesswork at bay, FacilGo helps maintenance reps stay ahead of the curve by alerting them to the need for preventive maintenance, avoiding unexpected catastrophe. For instance, clients with a high-value item can record it as a fixed asset and schedule inspections at specific intervals. This provides property managers with better insight into their maintenance budgets.
FacilGo brings a unique approach to how property management companies can optimize their maintenance and renovation processes
When it comes to mobile maintenance, FacilGo’s platform supports a centralized or regional view of resident service requests providing an efficient, scalable approach to allocating work to internal staff or external service providers. Maintenance leaders can run route optimization to optimize their technician’s schedules. For mobile maintenance teams, the route optimizer can organize technician tasks based on location, skillset, priority, and drive time, assuring jobs are scheduled efficiently and according to priority and eliminate repeat trips to properties.
On the operational maintenance side, FacilGo’s software significantly increases the maintenance team’s productivity. The functionalities include mobile inspections, mobile repair orders, and maintenance messaging, which allows the technician to communicate with a resident through the mobile app about their arrival time, or receive images of the problem, such as a leaky faucet. They can communicate and gather data, view and use existing inventory, or visit their local maintenance, repair and operations (MRO) supplier and purchase the required item to fix the problem, if necessary.
In one notable customer success story, FacilGo, which prides itself in being a partner to its clients, helped a multifamily residential company achieve a clear gain in revenue for units with better amenities. The client inherited properties but the unit amenities were not well documented impacting ability to set market rate rents. The client leveraged FacilGo’s inspection module to review all units and document each apartment’s amenities, allowing the team to more accurately set rents reflecting marketbased rates.
FacilGo is squarely positioned to help real estate companies grow while improving and expanding existing processes on a single platform to better serve their properties and clients.