Greystar

Jaren Miller

Sourcing Intelligence Advisor

She is an experienced procurement leader in the multi-family real estate sector, previously serving as the Vice President of Procurement and Facilities at Wood Partners Property Management (Wood Residential) in Atlanta. Over the years, she has developed expertise in strategic direct and indirect sourcing, contract negotiation, supplier relationship management, and cost-saving initiatives. Her career is built on delivering value through process optimization, cross-functional collaboration, and a strong understanding of project timelines and compliance standards. She excels at driving efficiencies that support operations teams while maintaining high quality and budget discipline.

In an exclusive interview with PropTech Outlook she shared invaluable insights on how AI-driven sourcing, IoT-enabled predictive maintenance, and integrated P2P platforms are redefining procurement as a strategic advantage in multifamily property management.

Streamlining Sourcing Through Intelligent Bidding

As the multifamily housing sector accelerates its digital transformation, procurement technology has evolved into a strategic cornerstone. No longer confined to back-office functions, modern procurement platforms are reshaping how property managers drive operational efficiency, enhance resident satisfaction, and support long-term growth.

The multifamily industry demands continuous procurement of goods and services—from maintenance supplies to capital improvements. Today’s procurement platforms offer advanced capabilities such as AI-powered scope creation, pre-built templates and automated approval routing based on spend thresholds or department roles. These tools consolidate the bidding process into a unified, data-rich interface. The result is a reduction in administrative burden and the creation of a centralized system of record that enhances transparency to support policy adherence and decision-making.

Proptech innovations are enabling a shift from reactive to predictive maintenance. IoT sensors combined with AI analytics can detect early signs of equipment failure or wear, automatically initiating procurement workflows. Spare parts can be ordered in real time, and work orders are dispatched without manual intervention. This proactive approach minimizes downtime, extends asset life, and improves service delivery across multifamily portfolios.

Embedded Marketplaces and Procure-to-Pay Integration

Modern property management platforms are increasingly incorporating embedded marketplaces that support end-to-end Procure-to-Pay (P2P) functionality. These integrated systems enable property managers to source, purchase, receive, and pay for goods and services within a single, unified environment. By automating workflows from requisition to invoice reconciliation P2P platforms reduce manual errors, improve compliance, and accelerate procurement cycles. This level of integration not only streamlines operations but also enhances visibility into spends management.

Business Intelligence (BI) systems play a critical role in compiling historical spends across categories, suppliers, and properties. BI platforms transform raw data into actionable insights that drive smarter, more strategic decision-making.

In 2025, procurement technology is no longer a support function it is a strategic enabler for multifamily operators. Platforms that integrate AI-driven sourcing, IoT-enabled maintenance, and end-to-end Procure-to-Pay (P2P) capabilities are transforming procurement into a competitive advantage.

Disclaimer: The views expressed in the article are solely my own and do not represent those of Greystar.