Knock CRM Introduces AI-Powered AI Voice and Call Intelligence Tools
RealEstate Business
Review |
Tuesday, June
14, 2022
For a smooth user experience, new functionalities will get completely integrated into Knock's CRM platform.
Fremont, CA: The property management business, which was formerly hesitant to adapt to new technology innovations, has made significant progress in recent years. New property management technologies shape the industry and transform how property managers handle their day-to-day operations, making the real estate industry more organized and efficient. From smart locks and self-showings to blockchain transactions and real-time updates between landlords and virtual assistants, new property management technologies shape the industry and change how property managers handle their day-to-day operations, making the real estate industry more organized and efficient.
Knock CRM, the industry's premier CRM and performance management platform for multifamily property owners and operators, released AI Voice and Call Intelligence, two new artificial intelligence-powered leasing solutions. Both products connect smoothly with the Knock CRM platform, allowing leasing teams to use AI to enhance conversions while reducing the dependency on third-party services.
The volume of phone calls to apartment complexes has quadrupled in the last year, but multifamily operators are battling to meet countrywide skills shortages.
Call Intelligence captures data on every call between prospects and leasing teams, helping teams evaluate performance to improve sales effectiveness and the consistency of a high-quality customer experience. Calls are also analyzed to provide information that can get leveraged to prioritize future capital projects like property amenity improvements or other value-add projects. Unfortunately, as a result, at least a 40percent of inbound calls and messages go unanswered. Knock's AI Voice solution tackles this issue by genuinely conversing with each caller.
"Knock's AI Voice product is unique in that it provides a value-added solution to multifamily operators regardless of whether calls are answered or unanswered," said Demetri Themelis, co-founder and CEO. "Unanswered calls will be greeted by Knock's AI Voice assistant, collecting important information and quickly converting them into booked appointments 24/7. Additionally, the transcript data from these calls is used to power multifamily's first ever Call Intelligence reporting, enabling managers to monitor performance and accelerate positive outcomes like never before."
Existing solutions rely on several API integrations, none of which serve as the source of truth for data. Knock is integrating AI Voice and Call Intelligence into its CRM platform to ensure that all data is gathered and referenced as readily as possible, resulting in a smooth user experience for both the leasing agent and the potential resident.
Knock is helping property management organizations maximize their resources and fulfill increased demand from prospective tenants by leveraging the power of AI.
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