ServiceMaster Clean
The Standard for Safe and Dependable Facilities

ServiceMaster Clean has spent more than seven decades earning its reputation as a trusted one stop partner in facility care for organizations across industries. From hospitals that demand spotless precision to warehouses that require uninterrupted operations, schools where safety and health are critical, and food processing facilities that must meet strict hygiene standards, ServiceMaster Clean delivers comprehensive support.

Beyond traditional cleaning, ServiceMaster Clean ensures every aspect of a facility is well maintained and operational. It provides outdoor maintenance, specialty cleaning and additional services, while responding quickly to emergencies. When urgent situations arise, ServiceMaster Restore, part of the broader ServiceMaster family, provides essential support with generators, portable HVAC units and temporary lighting and restrooms to keep operations running without interruption. Additional divisions, including Merry Maids, Aftermat and Two Men and a Truck, expand the company’s capabilities into residential cleaning, specialized biohazard management and moving services.

“We aim to meet every need our commercial clients have, providing solutions that keep their facilities running smoothly and safely,” says Steve Zimmerman, vice president of franchise operations.

That promise is backed by proprietary tools such as its patented Capture and Removal Cleaning system, which eliminates dirt and pathogens at the source. ServiceMaster Clean focuses on high-complexity clients that require exceptionally clean and well-maintained facilities, with particular attention to healthcare, warehousing, and data centers.

ServiceMaster Clean works as an extension of its clients’ operations, understanding each facility’s unique needs and anticipating the requirements of end users. Tailored solutions are designed to combine preventive maintenance with rapid response to unexpected issues while maintaining consistent quality and safety standards across every touchpoint.

Acting as a silent partner, ServiceMaster Clean ensures that clients’ facilities run seamlessly while enabling them to focus on their core operations. Every service is designed with the client’s end users in mind, ensuring safe, healthy environments conducive to productivity.

ServiceMaster Clean’s partnership with a Louisiana hospital brought measurable improvements across multiple areas. Within a year, patient satisfaction scores rose nationally from mediocre middle of the pack to above the 90th percentile. Just as critical, its approach directly supported employee retention, with no turnover in the first year and only about 10 percent annually thereafter, far below industry norms. By investing in training and advancement, ServiceMaster Clean built stable teams that consistently delivered high-quality service, creating a cleaner, safer and more reliable environment for patients and staff.

The same commitment extends to industrial operations. At distribution centers, ServiceMaster Clean took facilities ranked in the bottom quartile for cleanliness and operational efficiency and elevated them into top performers. Within three months, inspection scores rose above the 90th percentile and have remained there. The gains extended beyond compliance, as improved cleanliness and organization reduced downtime, enhanced worker safety and enabled the centers to keep pace with demanding fulfillment schedules.

For many commercial customers, the biggest frustration is a lack of communication about the condition of their facilities. ServiceMaster Clean prioritizes transparency with systems that give clients complete visibility into the services performed. Using technology such as ExpressTime and inspection software, customers can log into a portal to review inspection reports, see performance scores and submit work orders. Technicians access the same system, resolve issues and document every step, creating a fully traceable record. Streamlined communication and transparent documentation ensure updates reach the right people, building trust and strengthening long-term relationships. They also provide actionable insights that help clients make informed decisions about their facilities.

Quarterly Net Promoter Score surveys capture feedback, consistently showing strong client confidence while providing ongoing opportunities for improvement and service innovation.

Combining expertise and responsiveness with innovation, ServiceMaster Clean ensures operational continuity as well as positive experiences for all who rely on the spaces it maintains.