Real Estate Business Review: Specials Magazine

Generative AI is the topic du jour and for good reason. The recent explosion of new generative tools that are fun and powerful is bringing the AI conversation to the forefront. But generative AI is just one application of this tech. In reality, AI has been around for decades, transforming industries and improving customer experiences in many impactful, though less obvious, ways. And the biggest strides are yet to come. Real estate, for example, does not yet utilize the full potential of technology. It’s a complicated and antiquated industry with layers of outdated rules and practices, making it challenging to combine all the pieces. But constant artificial intelligence and machine learning advancements will transform real estate technology. In 2006, when Zillow launched the Zestimate® home valuation model to make real estate more transparent, it was revolutionary. And it continues to evolve. But what people need — and what Zillow is creating — are ways to more quickly and easily find a dream home they can afford. "By allowing people to search for a home using words they would use with their agent or a friend, we are taking an important step to make real estate more accessible." For the first time in real estate, AI is also powering smarter, easier ways to search for homes. Zillow recently launched a natural language search, which can interpret colloquial lingo. Now, instead of checking boxes and selecting filters, home shoppers on Zillow can search as if they are talking with a friend or agent. While natural language search isn’t the pinnacle of what we’re trying to achieve through AI or novel for the tech industry as a whole, it is a real estate industry first. And by allowing people to search for a home using words they would use with their agent or a friend, we are taking an important step to make real estate more accessible and allow all communities the ability to engage with technology.

Top Residential and Commercial Property Management Services 2026

What defines Performance Properties’ long-term evolution in residential and commercial property management? Performance Properties has managed Portland's residential and commercial properties for 35 years, a run that began before GPS, email, or the internet existed. Founder and president Nori Falconeri built the company from a paper-based operation into a fully technology-driven property management firm, adapting continuously as the industry evolved. Over time, the company moved from paper-based processes and faxed listings to networked systems, online platforms, and advanced property marketing. That shift has been driven by a consistent focus on finding practical tools that improve efficiency and make it easier for clients and tenants to interact with properties. Adapting Technology to Real Operations How has technology adoption improved leasing visibility and operational efficiency at Performance Properties? Performance Properties has taken an early-adoption approach to technology, where it directly supports leasing and visibility. The company implemented Matterport 3D walkthroughs nearly a decade ago, allowing prospective tenants to view properties remotely. This has expanded reach beyond the local market and helped reduce vacancy time by enabling faster decision-making for applicants relocating from other cities. The company continues to evaluate and upgrade its software systems, focusing on tools that improve operational visibility and day-to-day efficiency rather than adopting technology for its own sake.

Top Real Estate Agents 2026

What operational challenges was Whissel Beer Group designed to eliminate for agents? When Kyle Whissel and Dan Beer decided to merge their respective companies, Whissel Realty Group and the Beer Home Team, the goal was unanimous. A platform that would let real estate agents spend all of their time doing what drew them to the profession in the first place, selling. That shared mission, built over eight years of partnership in another venture called Fast Forward Movement, gave the two founders a clear mandate when they launched Whissel Beer Group. The platform would eliminate as much operational friction as possible from the agent experience through technology and dedicated support teams. Agents access a portal, trigger a workflow, and the work associated with a transaction is handled. What remains for the agent is the sale itself. “We set out to build a push-button platform that makes it easier, faster, and virtually frictionless for agents to accomplish sales, eliminating the administrative burdens that drain their time,” says Dan Beer, President of Whissel Beer Group How does transaction scale influence market forecasting and client advisory strategies internally? The founding premise of Whissel Beer Group extends directly into how the company serves its clients. Transaction volume is not just a performance metric; it enables the firm to accurately anticipate market shifts and serves as the foundation for how the team advises buyers and sellers. The impact of this approach is evident. While the typical San Diego County agent closes fewer than two homes a year, Whissel Beer Group sold more than 1,000 homes last year - this is a feat never accomplished in San Diego. Earlier this year, while broader market commentary pointed to a sluggish environment, the Whissel Beer Group team was already registering a different signal internally. Listings were receiving more showings, multiple-offer situations were returning on properties that had previously been sitting, and homes were moving under contract faster. The firm’s clients were being repositioned and advised accordingly, often months before comparable shifts would register in public market reports.

IN FOCUS

Transforming Real Estate: Embracing Technology and Strategy for Success

Real estate agents drive growth through technology adoption, client experience innovation, data intelligence, and operational transformation in competitive markets.

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Real Estate Operations through Residential and Commercial Property Management

Advanced property management solutions improve operational efficiency, tenant experience, sustainability, and long-term real estate performance.

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EDITORIAL

Advancing Real Estate through Insight, Service and Innovation

The real estate industry continues to evolve as technology, market intelligence and operational efficiency reshape how properties are bought, sold and managed. In this edition of Real Estate Business Review, we explore the strategies, innovations and leadership approaches helping organizations navigate changing market conditions while delivering stronger outcomes for clients, investors and property owners.

Performance Properties, rewarded as the Top Residential and Commercial Property Management Services 2026. The firm deals with residential and commercial property management. It has been in existence for about three decades, during which time its emphasis has been placed on service delivery, preventive maintenance, and use of technology.

Whissel Beer Group is yet another organization that is making headlines because of the award received by them as Top Real Estate Agents 2026. The company assists both clients and customers by having a teamwork model, which allows their agents to take care of the customers and the transactions, and the systems take care of the administrative tasks.

Also contained within this issue are insights by industry executives. Nate Moch, Vice President, Customer Engineering & Services at Zillow delves into the role that mobile technology plays in changing the way homes are bought, sold and rented. On the other hand, Dusti Wofford, Global Head of Digital Strategy & Technology at CBRE discusses digital transformation, focusing on the role played by data intelligence, efficiency and an innovation-driven culture within commercial real estate.

With the ongoing adoption of innovations and changes in the business model, the companies and leaders featured in this issue show what it takes to achieve excellence and realize sustainable success. We welcome you to read about them and learn more about what drives the future of the real estate sector.